Level 2 course for learners looking to improve their English, or for learners who have completed our Foundation course.

This program is designed to assist adult learners develop their English language skills. This course will allow you to communicate sucessfully across your daily life, to assist children with their work from school, in day to day transactions, in community engagement and participation at schools. This class develops confidence promoting interaction in a community-based supportive setting using English.

There are pathways for students to transition to higher pre-accredited levels offered at other centres, or accredited language or other courses at TAFE. Internally, participants may wish to progress to our Job seeking Conversation and Digital Literacy courses for EAL learners.

The programs at Sussex Neighbourhood House are many and varied and reflect the needs of the community. Programs include computer courses, employment skills, arts and crafts, health and wellbeing, children’s activities and social groups.

• Please pay with a credit card/debit via social planet
• Pay over the phone 9354 2210 with a credit card
• Drop into 7 Prospect St, Pascoe Vale to pay via credit card/debit card or cash.
• Agencies can request an invoice.
• If you are having difficulty with payment please talk to us.

Concessions

Concessions are available to current Centrelink benefit or pension card holders and DVA Gold Care for certain programs.

Communication

SNH may email our Course & Activity Guide and/or information about courses/projects & events from time to time. If you do not wish to receive electronic communication, please tell us.

Public Holidays

Programs are not held on public holidays or the Monday preceeding Melbourne Cup Day

• Any program may be cancelled 2 working days before the start date if the minimum number of paid enrolments has not been received.

• Participants enrolled in a cancelled program will be notified and fully refunded.

Standard Refund Policy

• All refund requests must be in writing to enquiries@sussexnh.org.au
• A full refund will be provided if you withdraw from a program 7 days before the commencement date of the program.
• If you withdraw within 7 days of commencement or once program has started, a refund will only be considered where you provide special circumstances in writing.
• A refund fee of $20 will be retained.

As a recipient of Government funding for training we are required to ask students for information.

This information is required by Sussex Neighbourhood House Inc. and funding bodies for statistical collection and remains confidential.

Sussex Neighbourhood House Inc may need to release information regarding my enrolment, when it is legally obliged to do so.

For more information in relation to how student information may be used or disclosed please contact the Manager on 03 9354 2210 or enquiries@sussexnh.org.au.

2021 VICTORIAN GOVERNMENT VET STUDENT ENROLMENT PRIVACY NOTICE

Why we collect your personal information

As a registered Learn Local Organisation (LLO), we collect your personal information so we can process and manage your enrolment in an adult, community and further education course (ACFE) with us.

How we use your personal information

We use your personal information to enable us to deliver ACFE courses to you, and otherwise, as needed, to comply with our obligations as an LLO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector, which includes the ACFE sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact Sussex Neighbourhood House.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.