This module provides individuals with intellectual disabilities including nonverbal participants with a range of practical skills including propagation, watering, basic garden maintenance. The underlying theme of numeracy will be delivered through various applications of therapeutic gardening practices.

The module extends across two terms to help develop a regular routine and support participants to recognise and implement their learning gains.

Glenroy Neighbourhood House has its origins in 1978 when staff at Broadmeadows Community Health Centre found many of their clients required language and literacy skills. The Council of Adult Education (CAE) was approached to train volunteer literacy tutors for an adult literacy program in Glenroy. The program, delivered by volunteers in the Glenroy Library, was one of the first in the country.

CODE OF CONDUCT

In order to provide a safe and welcoming environment for staff, participants and visitors at Glenroy Neighbourhood House (GNH):

• Centre staff, participants and visitors will treat each other with respect and courtesy at all times;
• Anti-social behaviour, including harassing staff, participants or visitors is not permitted. This includes the use of offensive or threatening language and the making of threats;
• Behaviour or language which offends, insults, humiliates or intimidates another person or group of people on the basis of race, ethnic origin, gender, age or disability, or is disruptive in any way will not be tolerated.

PHOTOGRAPHS, RECORDINGS, WORK PRODUCT & TESTIMONIAL CONSENTS

Glenroy Neighbourhood House (GNH) from time to time uses photographs, recordings, work product and testimonials to promote GNH and its Third Party’s activities. We only use this information under the guidelines as set out in the Privacy Act 1998.

By ticking the YES box for photographic consent, you have read (or had read to you) this Personal Consent Statement and understand the consent given here.

By giving your consent you have agreed to:

• Your images, either photographs or recordings, work product and testimonials being used in any and all marketing and promotion including but not limited to print / social media, websites, promotional flyers and materials.
• Not to take legal action or seek payment or benefit against the GNH for any reason relating to those uses of the material.
• You have the right to withdraw your consent at any time prior to the publication of the images, work examples or testimonials by writing to the Manager with your request to withdraw consent.
• If you only wish to give consent for specific situations, please contact our office for a separate consent form.

Note: Staff will also verbally ask for your consent before taking any photos or recordings in the Centre, giving you the opportunity to opt out of a photograph or recording at any time.

FEES AND ENROLMENT

GNH will keep fees to a minimum to ensure everyone has the opportunity to participate in our programs.

We ask all participants to pay the enrolment fee / course fees either in cash, via EFTPOS or by on-line payment prior to the class / activity commencement date.

If you are having difficulty in paying the full fee in one payment, payment can be made by instalment. For people experiencing financial hardship, the fees may be waived with approval from the Manager.

Bookings and enrolments can be made over the phone or in person, but a place in a course is not confirmed until an enrolment form is completed, and the payment received. If a place is not available, your name will be placed on the waiting list.

We recommend that you speak with your medical practitioner to ensure you have clearance to participate in our Health and Wellbeing programs. Part of the consent given to enrol in these classes assumes the individual has sought such advice.

For enrolment in an ACFE class, please note you must be aged over 17 years and meet Department of Education eligibility criteria.

CLASS ATTENDANCE

Certificates of Participation are issued for all Learn Local funded classes for learners who have attended at least 75% of their scheduled classes.

If you are unable to make a class, please call 9304 3910 as soon as possible to let your tutor know of your non-attendance. Please leave a message if calling outside office hours.

CARERS/SUPPORT WORKERS

All Carers/Support Workers are welcome to attend and participate in the class/program free of charge, they will just need to register for attendance records.

DISCLAIMER

The information provided by GNH on these pages is provided as a guide only. It is intended to assist you with your participation in our education, training and community activities. All information is provided in good faith and to the best of our abilities, however, we cannot guarantee there are no mistakes or errors. We reserve the right to cancel classes and make amendments and changes to this information at any given time.

Cancellation Policy

Glenroy Neighbourhood House (GNH) reserves the right to cancel classes if the required minimum number of students enrolled prior to class starting date is not met. A full refund will be given for payments received.

Refund Policy

Fee refunds are not automatic and must be applied for in writing to the Manager.

The following will be taken into account before a refund is issued:

• Approved fee refunds are only processed after the fees have been cleared through the bank account.

• A student excluded, suspended, or expelled under a GNH policy or procedure is not entitled to a refund (except where any Commonwealth or State legislation or code of practice provides otherwise).

• Where the student ceases training of their own volition after the midway point of the course as defined above, no refund is payable.

• Refunds will not be issued after course commencement except in exceptional circumstances. In exceptional circumstances a student may apply in writing for special consideration of a refund for the following: bereavement, hospitalisation and/or unexpectedly having to assume carer’s responsibilities.

• GNH will not issue refunds for a change in working hours; inconvenient travel; moving interstate; job change or change of career direction; or change of mind.

• Actual attendance in class by the student will not be considered when assessing a refund request.

• Where appropriate a credit will be issued.

Glenroy Neighbourhood House (GNH) respects and upholds your right to privacy in the way we collect, store and use the information you provide to us. Information we collect from you is held in accordance with information privacy laws and the GNH Privacy Policy.

The GNH Privacy Policy requires staff and Committee members to be consistent and careful in the way they manage what is written and said about individuals and how they decide who can see or hear this information. The GNH Privacy Policy can be viewed on request.

Third Party Reporting - As part of our relationship with government departments, funding partners and referral agencies, we are required to collect and provide them with a range of program / project data and information.

If a third party (agency, employer or other organisation) is paying for or funding a course / activity, please be aware we may provide them with information as required and in compliance with privacy laws.

VICTORIAN GOVERNMENT VET STUDENT ENROLMENT PRVACY NOTICE

The Victorian Government, through the Department of Education and Training (the Department), develops, monitors and funds vocational education and training (VET and ACFE) in Victoria. The Victorian Government is committed to ensuring Victorians have access to appropriate and relevant VET services.

Any personal information collected by the Department for VET purposes is protected in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

Collection of your data GNH is required to provide the Department with student and training activity data. This includes personal information collected in the (GNH) enrolment form and unique identifiers such as the Victorian Student Number (VSN) and the Commonwealth’s Unique Student Identifier (USI).

GNH provides data to the Department in accordance with the Victorian VET Student Statistical Collection Guidelines, available at DET website: https://www.education.vic.gov.au/training/providers/rto/Pages/datacollection.aspx.

Use of your data: The Department uses student and training data, including personal information, for a range of VET purposes including administration, monitoring and planning, including interaction between the Department and Student where appropriate. The data may also be subjected to data analytics, which seek to determine the likelihood of certain events occurring (such as program or subject completion), which may be relevant to the services provided to the student.

Disclosure of your data: As necessary and where lawful, the Department may disclose VET data, including personal information, to its contractors, other government agencies, professional bodies and/or other organisations for VET-related purposes. In particular, this includes disclosure of VET student and training data to the Commonwealth and the National Centre for Vocational Education Research (NCVER).

Legal and Regulatory: The Department’s collection and handling of enrolment data and VSNs is authorised under the Education and Training Reform Act 2006 (Vic). The Department is also authorised to collect and handle USIs in accordance with the Student Identifiers Act 2014 (Cth) and the Student Identifiers Regulation 2014 (Cth).

Survey participation: You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs in Victoria. Please note you may opt out of the NCVER survey at the time of being contacted.

Consequences of not providing your information: Failure to provide your personal information may mean that it is not possible for you to enrol in VET and/or to obtain a Victorian Government VET subsidy.

Access, correction and complaints: You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached.

For further information, please contact GNH’s Manager in the first instance by phone 03 9304 3910 or email info@glenroynh.org.au

Further information: For further information about the way the Department collects and handles personal information, including access, correction and complaints, go to Victorian State Government Education and Training website: https://www.education.vic.gov.au/Pages/privacypolicy.aspx.