Gain the variety of known benefits of walking such as strengthening your bones and muscles, and improving your cardiovascular fitness, in a social setting to improve your overall physical and mental wellbeing.

Join us straight after for a cuppa at the Chatty Cafe.

Glenroy Neighbourhood House has its origins in 1978 when staff at Broadmeadows Community Health Centre found many of their clients required language and literacy skills. The Council of Adult Education (CAE) was approached to train volunteer literacy tutors for an adult literacy program in Glenroy. The program, delivered by volunteers in the Glenroy Library, was one of the first in the country.

CODE OF CONDUCT

In order to provide a safe and welcoming environment for staff, participants and visitors at Glenroy Neighbourhood House (GNH):

• GNH staff, participants and visitors will treat each other with respect and courtesy at all times;
• Anti-social behaviour, including harassing staff, participants or visitors is not permitted. This includes the use of offensive or threatening language and the making of threats;
• Behaviour or language which offends, insults, humiliates or intimidates another person or group of people on the basis of race, ethnic origin, gender, age or disability, or is disruptive in any way will not be tolerated.

PHOTOGRAPHS, RECORDINGS, WORK PRODUCT & TESTIMONIAL CONSENTS

Glenroy Neighbourhood House (GNH) from time to time uses photographs, recordings, work product and testimonials to promote GNH and its Third Party’s activities. We only use this information under the guidelines as set out in the Privacy Act 1998.

By ticking the YES box for photographic consent, you have read (or had read to you) this Personal Consent Statement and understand the consent given here.

By giving your consent you have agreed to:

• Your images, either photographs or recordings, work product and testimonials being used in any and all marketing and promotion including but not limited to print / social media, websites, promotional flyers and materials.
• Not to take legal action or seek payment or benefit against the GNH for any reason relating to those uses of the material.
• You have the right to withdraw your consent at any time prior to the publication of the images, work examples or testimonials by writing to the Manager with your request to withdraw consent.
• If you only wish to give consent for specific situations, please contact our office for a separate consent form.

Note: Staff will also verbally ask for your consent before taking any photos or recordings in the Centre, giving you the opportunity to opt out of a photograph or recording at any time.

FEES AND ENROLMENT

GNH will keep fees to a minimum to ensure everyone has the opportunity to participate in our programs.

We ask all participants to pay the class fee / program fees either in cash, via EFTPOS or by on-line payment prior to the class / program commencement date.

If you are having difficulty in paying the full fee in one payment, payment can be made by instalment. For people experiencing financial hardship, the fees may be waived with approval from the Manager.

Bookings and enrolments can be made over the phone or in person, but a place in a course is not confirmed until an enrolment form is completed, and the payment received. If a place is not available, your name will be placed on the waiting list.

We recommend that you speak with your medical practitioner to ensure you have clearance to participate in our Health and Wellbeing programs. Part of the consent given to enrol in these classes/programs assumes the individual has sought such advice.

CLASS ATTENDANCE

If you are unable to make a class/program, please call 9304 3910 as soon as possible to let your tutor know of your non-attendance. Please leave a message if calling outside office hours.

CARERS/SUPPORT WORKERS

All Carers/Support Workers are welcome to attend and participate in the class/program free of charge, they will just need to register for attendance records.

DISCLAIMER

The information provided by GNH on these pages is provided as a guide only. It is intended to assist you with your participation in our education, training and community activities. All information is provided in good faith and to the best of our abilities, however, we cannot guarantee there are no mistakes or errors. We reserve the right to cancel classes/programs and make amendments and changes to this information at any given time.

Cancellation Policy

Glenroy Neighbourhood House (GNH) reserves the right to cancel classes/programs if the required minimum number of students/participants enrolled prior to class/program start date is not met. A full refund will be given for payments received.

Refund Policy

Fee refunds are not automatic and must be applied for in writing to the Manager.

The following will be taken into account before a refund is issued:

• Commercial arrangements made with external providers.

• Approved fee refunds are only processed after the fees have been cleared through the bank account.

• A student/participant excluded, suspended, or expelled under a GNH policy or procedure is not entitled to a refund (except where any Commonwealth or State legislation or code of practice provides otherwise).

• Where the student/participant ceases training of their own volition after the midway point of the program as defined above, no refund is payable.

• Refunds will not be issued after class/program commencement except in exceptional circumstances. In exceptional circumstances a student/participant may apply in writing for special consideration of a refund for the following: bereavement, hospitalisation and/or unexpectedly having to assume carer’s responsibilities.

• GNH will not issue refunds for a change in working hours; inconvenient travel; moving interstate; job change or change of career direction; or change of mind.

• Actual attendance in the class/program by the student/participant will not be considered when assessing a refund request.

• Where appropriate a credit will be issued.

Glenroy Neighbourhood House (GNH) respects and upholds your right to privacy in the way we collect, store and use the information you provide to us. Information we collect from you is held in accordance with information privacy laws and the GNH Privacy Policy.

The GNH Privacy Policy requires staff and Committee members to be consistent and careful in the way they manage what is written and said about individuals and how they decide who can see or hear this information. The GNH Privacy Policy can be viewed on request.

Third Party Reporting: As part of our relationship with government departments, funding partners and referral agencies, we are required to collect and provide them with a range of program / project data and information.

If a third party (agency, employer or other organisation) is paying for or funding a course / activity, please be aware we may provide them with information as required and in compliance with privacy laws.

Access, correction and complaints: You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached.

For further information, please contact GNH’s Manager in the first instance by phone 03 9304 3910 or email info@glenroynh.org.au